This page walks through how to add a shared mailbox in the New Outlook Desktop App — useful for any staff member whose shared mailbox hasn't appeared automatically after being granted access by an admin.
If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again.
If that didn't work, then manually add the shared mailbox to Outlook:
Open Outlook.
Press the (…) button next to the Home button.
Look for the Shared with me option in the navigation pane and right click it.
Press Add shared folder or mailbox.
Type the shared email address, such as research@alta.org.
Choose Add
Made with DASH A.i.When a shared mailbox is assigned to you, it should appear in Outlook automatically — but if it doesn't, you can add it manually in just a few steps. Start by waiting a few minutes and restarting Outlook; if the mailbox still isn't visible, follow the manual steps below.
Just got access? If your admin only recently added you to a shared mailbox, wait a few minutes, then fully close and reopen Outlook before trying the manual method.
Not sure of the shared mailbox address? Contact your IT admin or check with your manager — the address follows the same format as a standard ALTA email (e.g. teamname@alta.org).
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