Standard Operating Procedures IT

How To Transfer a Call in All Cloud Communicator

Author Confluence SyncLast edited by System (+2)Updated Jul 6, 2026

This page explains how to transfer a phone call using All Cloud Communicator, covering the full attended transfer process — from placing a caller on hold through completing the transfer. It is intended for any ALTA employee who needs to forward an active call to a colleague's extension.

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In effect since Jun 19, 2026 · next review Dec 16, 2026 (in 128 days).

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Helpdesk "How to" – Transfer a Phone Call in All Cloud Communicator
To Transfer a Phone Call in All Cloud Communicator, please follow these steps:

When you want to transfer a call, please first put the person on hold by going to Communications > Hold Call

Then, please go to Communications > Transfer To and select New. Then, dial the extension number of the ALTA employee you want to reach at and press "attended audio".

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After you let the person know the call, you can choose Transfer to complete the transferring process.

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How To Transfer a Call in All Cloud Communicator

How To Transfer a Call in All Cloud Communicator

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