Common HTTP Error Codes

Common HTTP Error Codes

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404 Not Found

• Description: This error code indicates that the server cannot find the requested resource. It typically occurs when the URL is incorrect or the page has been moved or deleted.

• Screenshot Guidance: Capture the error page as it appears on different browsers, highlighting the URL bar and the error message.

• Troubleshooting Steps:

  1. Verify the URL for accuracy.

  2. Refresh the page or try accessing it at a later time.

  3. Clear browser cache and cookies.

• Include in Connectwise Ticket:

• Confirm the exact URL accessed.

• Note whether this issue occurs with multiple users or devices.

• Indicate if the page has recently been moved or removed.

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500 Internal Server Error

• Description: This error code signals a generic server-side problem. It often indicates that the server encountered an unexpected condition that prevented it from fulfilling the request.

• Screenshot Guidance: Capture the full error message and any additional details provided.

• Troubleshooting Steps:

  1. Refresh the page after a few minutes.

  2. Try accessing the site from a different browser or device.

  3. Clear the browser's cache and cookies.

• Include in Connectwise Ticket:

• Note the time and frequency of the error.

• Include details of the specific page or action that triggered the error.

• Provide any server logs or additional error details if available.

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502 Bad Gateway

• Description: This error indicates that the server received an invalid response from an upstream server. It’s often related to server communication issues.

• Screenshot Guidance: Highlight the error message and any relevant information about the upstream server.

• Troubleshooting Steps:

  1. Refresh the page or try again later.

  2. Check if other sites are accessible.

  3. Clear the browser cache and cookies.

  4. Restart the browser or try a different one.

• Include in Connectwise Ticket:

• Document the URL and time when the error occurred.

• Mention if the issue is affecting multiple users.

• Provide any relevant logs or network traces.

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503 Service Unavailable

• Description: This error occurs when the server is temporarily unable to handle the request, often due to server overload or maintenance.

• Screenshot Guidance: Capture the error page, including any message about server overload or maintenance.

• Troubleshooting Steps:

  1. Wait a few minutes and refresh the page.

  2. Make sure there has nor been any announced maintenance or downtime.

• Include in Connectwise Ticket:

• Note the exact time and any pattern of occurrence.

• Indicate if the issue persists or is intermittent.

• Include details of any ongoing server maintenance.

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504 Gateway Timeout

• Description: This error indicates that the server did not receive a timely response from an upstream server. It’s usually caused by heavy server load or a network issue.

• Screenshot Guidance: Highlight the error message and the URL.

• Troubleshooting Steps:

  1. Refresh the page or try accessing the site later.

  2. Test the connection on a different network or device.

  3. Clear the browser cache and cookies.

• Include in Connectwise Ticket:

• Provide details on the URL and time of the error.

• Document any other affected services or sites.

• Include network diagnostics if available.

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403 Forbidden

• Description: This error occurs when the server understands the request but refuses to authorize it. It could be due to permission issues or IP blocking.

• Screenshot Guidance: Capture the full error message and any relevant details about access restrictions.

• Troubleshooting Steps:

  1. Check if the URL is correct and accessible.

  2. Clear browser cookies and try again.

  3. Make sure you are connected to the ALTA network. If remote, make sure you are connected through Sophos.

• Include in Connectwise Ticket:

• Confirm the URL and user credentials.

• Note if the issue is isolated to specific users or locations.

• Include details about any recent changes to access permissions.

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401 Unauthorized

• Description: This error occurs when authentication is required, but the credentials provided are invalid. It’s commonly seen when trying to access restricted areas without proper login.

• Screenshot Guidance: Highlight the error message and any login prompts.

• Troubleshooting Steps:

  1. Ensure that the correct login credentials are used.

  2. Clear the browser cache and cookies.

  3. Try accessing the site with a different browser or device.

• Include in Connectwise Ticket:

• Document the URL and user credentials used.

• Note if other users are experiencing similar issues.

• Include any relevant access logs or authentication details.

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400 Bad Request

• Description: This error indicates that the server cannot process the request due to client-side issues, such as malformed syntax or invalid parameters.

• Screenshot Guidance: Capture the error message and any details about the malformed request.

• Troubleshooting Steps:

  1. Double-check the URL and any query parameters for errors.

  2. Clear the browser cache and cookies.

  3. Try a different browser or device.

• Include in Connectwise Ticket:

• Note the URL and specific request details.

• Indicate whether the error occurs consistently or intermittently.

• Include any relevant request logs or client-side details.