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PurviewStandard Operating ProceduresHow-To Documents, Cheat Sheets, and Business RulesALTA Information Technology User ManualTraining, Support, and Knowledgebase

PurviewStandard Operating ProceduresHow-To Documents, Cheat Sheets, and Business RulesALTA Information Technology User ManualTraining, Support, and Knowledgebase

Internal Knowledge BaseWorking to capture ALTA's core Standard Operating Procedures (SOPs), how-to documentation, and historical data. Help

ALTA PurviewTraining, Support, and Knowledgebase

Doc PV-SOP-ALTA-INFORMATION-TECHNOLOGY-USER-MANUAL-TOC153808888-TRAINING-SUPPORT-AND-KNOWLEDGEBASE · v0 · Standard Operating ProceduresEffective Jun 19, 2026 · Review by Dec 16, 2026 · Printed — — Internal use only

Summary

Purview/Standard Operating Procedures/How-To Documents, Cheat Sheets, and Business Rules/ALTA Information Technology User Manual/Training, Support, and Knowledgebase

Standard Operating Procedures IT

Training, Support, and Knowledgebase

Author Dash SplitLast edited by System (+2)Updated Jun 19, 2026

- Training 1. designDATA Online Training 1. [https://ddsi.vids.io/login](https://ddsi.vids.io/login) 2. Username: Your ALTA email address 3. Password: videos

1 view1 min read4 sections

In effect since Jun 19, 2026 · next review Dec 16, 2026 (in 128 days).

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Training, Support, and Knowledgebase

Training

designDATA Online Training
1. https://ddsi.vids.io/login
2. Username: Your ALTA email address
3. Password: videos
ALTA IT Team – Individual training and tutoring
1. Personalized Website Overview Training
2. re:Members (formerly Impexium) Training
3. Personalized Data Flow Training

Support

Fresh Desk IT Support Ticketing:
1. Website Page – Submit Tickets and Check Status of Open Tickets:
  1. https://alta-support.freshdesk.com/support/login
  2. Username: your ALTA Email
  3. Password: Office 365 password
2. Direct Email: itsupport@alta.org
ConnectWise (CW) Accounting Support Ticketing:
1. Website Page – Submit Tickets and Check Status of Open Tickets:
  1. https://alta-support.freshdesk.com/support/login
  2. Username: your ALTA Email
  3. Password: Office 365 password
2. Direct Email: accountingsupport@alta.org

ALTA Knowledgebase & Documentation (using Confluence by Atlassian)

See overviews, how-to instructions, and step-by-step documentation of processes across all ALTA departments and business units: https://altakb.atlassian.net/wiki/spaces/SOP/overview

Mission

Improve the skills & knowledge of providers in the real property transaction, advocate member concerns, and standardize products for industry use.

Priority · Champion the Industry

Showcase the industry's critical impact & essential role in real estate integrity.

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Telephone and VoicemailALTA uses Microsoft Teams Telephony through Microsoft Teams. See the Quick Start Guide in ALTA’s Knowledgebase: [_https://altakb.atlassian.net/wiki/spaces/SOP/pages/9371683/Microsoft+Teams+-+Phone+Quick+Reference+Guide_](/p/microsoft-teams-

When Traveling or Working Remotely from Your Primary Work Location1. Device Security: When traveling, users should take extra precautions to secure their devices. Laptops should never be left unattended in public places. When a laptop is left in an unoccupied room (e.g., hotel sleeping room), it’s import

Related pages

ALTA Network URLs - New Staff (Regular)How-To Documents, Cheat Sheets, and Business Rules ALTA Network URLs - New Staff (Technology)Online Member-facing and Public-facing Resources Welcome to the ALTA Knowledge Base

Referenced by

ALTA Information Technology User Manual

1 view1 min read4 sections

On this page

Training
Support
ALTA Knowledgebase & Documentation (using Confluence by Atlassian)

Related pages

ALTA Network URLs - New Staff (Regular)How-To Documents, Cheat Sheets, and Business Rules ALTA Network URLs - New Staff (Technology)Online Member-facing and Public-facing Resources Welcome to the ALTA Knowledge Base

Referenced by

ALTA Information Technology User Manual