VPN / connectivity troubleshooting
If you cannot connect to the VPN or reach the G: drive, work through these steps before opening a ticket.
Troubleshooting steps
- Fully quit and reopen the VPN client.
- Confirm you are on a stable network (toggle Wi-Fi, or try a different network).
- Re-authenticate with Duo when prompted.
- If it still fails, note any error text and send it to IT.
Still not connecting?
Send the exact error message to IT so they can help. (An internal solution doc, "VPN is Not Connecting," is also available to the help-desk team.)
Source: OmniDesk canned response "VPN / connectivity troubleshooting" + existing "VPN is Not Connecting" solution doc. · Owner: IT / Felix Nguyen.