Password reset & account lockout
If your ALTA password is about to expire or your account is locked, reset it before you lose network access. Otherwise you can hit the VPN catch-22: you need the VPN to reset your password, but you need your password to reach the VPN.
Reset before you get locked out
You are warned in advance when your password is due to expire. Reset it early to avoid the VPN catch-22.
- If you can still reach the network, use the self-service reset link before it expires.
- After resetting, reconnect Duo / VPN and re-authenticate.
If you are already locked out and off-network
A password reset can be initiated by IT; you will then receive a separate secure email with reset instructions.
- Contact IT to initiate the reset.
- Watch for the secure reset email that follows, and complete the reset from there.
- Reconnect Duo / VPN and re-authenticate.
Source: OmniDesk canned response "Password reset — next steps" (ALTA-authored). · Owner: IT / Felix Nguyen.