To update your personal record at ALTA, two steps are required:
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Contact IT through an IT Support Ticket for help updating your record in re:Members (formerly Impexium).
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Contact HR for help updating your information for payroll or benefits.
Made with DASH A.i.Every staff record update requires two separate actions — one with IT and one with HR — because ALTA maintains employee information in two distinct systems. Neither team can update the other's system on your behalf, so both steps are needed to keep all records current.
Key points:
- You must contact both IT and HR whenever your personal information changes.
- IT manages your record in re:Members (formerly known as Impexium), the membership database.
- HR manages your payroll and benefits information separately.
- Each team is contacted through its own channel (see below).
Do both steps at the same time. Since IT and HR operate independently, submitting your IT Support Ticket and contacting HR in the same day prevents one record from falling out of sync with the other.