The process for processing refunds is complex. If you are new to full or partial refund processing, please work directly with the Accounting Team for training and orientation.
If you have specific questions, see the how-to pages for processing full or partial refunds.
Questions may be directed to the Accounting Team via the support portal at: https://alta-support.freshdesk.com/
Made with DASH A.i.Refunds — whether full or partial — follow a process complex enough that ALTA requires new processors to work directly with the Accounting Team before handling them independently. This page is your orientation hub: it tells you where to start, where to get detailed steps, and who to contact when you're stuck.
Key points:
- Refund processing is described as complex — don't attempt it solo if you're new.
- Two types of refunds are referenced: full refunds and partial refunds, each with their own how-to pages.
- The Accounting Team is the primary resource for training, orientation, and questions.
- A dedicated support portal exists for submitting questions to the Accounting Team.
Bookmark the support portal at https://accountingsupport.myportallogin.com/ so you can reach the Accounting Team quickly whenever a refund question comes up mid-process.